Return Refund Policy

We want you to love what you ordered. If something isn't right, here's how our returns and refunds work.

1. Return Window

Items can be returned within 7 days of delivery, provided they are unused, unwashed, with all original tags and packaging intact.

2. Non-Returnable Items

• Innerwear, and items marked "Non-Returnable" on the product page, for hygiene reasons.
• Products damaged due to misuse, or without original tags/packaging.
• Items purchased during clearance sales, where marked final sale.

3. How to Request a Return

Go to My Orders in your account, select the item you wish to return, and choose a reason. Our courier partner will arrange a pickup from your delivery address in most serviceable pincodes; where pickup isn't available, we'll share self-ship instructions.

4. Refunds

Once the returned item passes a quality check at our warehouse, your refund is processed within 5-7 business days to your White Soul Wallet (instant) or back to your original payment method (as per your bank/payment provider's timelines). Shipping charges, if any were paid, are non-refundable unless the return is due to our error (wrong/damaged/defective item).

5. Exchanges

Size or colour exchanges are subject to stock availability. If your requested size/colour is unavailable, we'll process a refund instead.

6. Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect item, please raise a return request within 48 hours of delivery with photos of the item - we'll prioritise a free pickup, replacement, or full refund including shipping charges.

7. Need Help?

Reach out to us anytime via our Contact Us page and we'll be happy to help.