Privacy Policy

This Privacy Policy explains how White Soul ("we", "us", "our") collects, uses, and protects your personal information when you use our website and place orders with us.

1. Information We Collect

Account & contact details: name, mobile number, email address, and delivery addresses you provide during signup or checkout.
Order information: products purchased, order value, payment status, and delivery tracking details.
Payment information: payments are processed directly by our payment partner, Razorpay. We do not store your card, UPI, or net-banking credentials on our servers.
Usage data: pages viewed, items added to cart or wishlist, and device/browser information, used to improve site performance and your shopping experience.

2. How We Use Your Information

To process and deliver your orders, including sharing your name, phone number, and address with our shipping partner, Shiprocket, and its courier network.
To send order updates, logins for login, and (only if you opt in) offers and newsletters.
To provide customer support and resolve returns, refunds, or complaints.
To improve our website, product range, and prevent fraud.

3. Sharing Your Information

We share your information only with trusted service providers necessary to run our business - payment processing (Razorpay), shipping and logistics (Shiprocket), and SMS/login providers - solely for the purpose of fulfilling your orders. We do not sell your personal information to third parties.

4. Cookies

We use cookies to keep you logged in, remember your cart, and understand how our website is used. You can disable cookies in your browser settings, though some features may not work correctly without them.

5. Your Rights

You may access, update, or request deletion of your account information at any time from your Account settings, or by contacting us at the details below.

6. Data Security

We use industry-standard measures, including encrypted payment processing and secure servers, to protect your information. However, no method of transmission over the internet is 100% secure.

7. Contact Us

For any privacy-related questions, please reach out via our Contact Us page.